At EncoreDresses.com, operated by Bluesea Limited Company, we strive to ensure your shopping experience is seamless and satisfying. Below, you’ll find detailed information about our Shipping and Returns policies. Please read carefully before making a purchase.

1. Processing & Delivery Time

• Orders are processed within 1–3 business days (excluding weekends and holidays).
• Delivery times vary depending on your location and the selected shipping method. Estimated delivery times are provided at checkout.
• Once your order is shipped, you will receive a confirmation email with tracking information.

2. Shipping Destinations & Fees

• We ship worldwide. Shipping fees are calculated based on destination, weight, and delivery speed.
• Customs duties, taxes, or import fees (if applicable) are the customer’s responsibility.

3. Delays & Lost Packages

• While we make every effort to deliver on time, unforeseen circumstances (e.g., customs delays, weather, or carrier issues) may occur.
• If your package is lost in transit, please contact us at info@encoredresses.com within 30 days for assistance.

Returns & Refunds Policy

We offer a 14-day hassle-free return policy from the date of delivery. To be eligible for a return, items must be unworn, unwashed, undamaged, and with original tags attached.

1. 14-Day Money-Back Guarantee

• You may return eligible items within 14 days for a full refund or exchange.
• Note: Return shipping costs are the customer’s responsibility.

2. Refund Processing Time

• Refunds typically take at least 14 business days to process after we receive and inspect the returned item.
• For PayPal refunds, processing may take 14–30 days due to regional legal requirements (e.g., some jurisdictions mandate a 30-day hold).

3. Non-Refundable Items

The following items cannot be returned:

• Items without original tags or packaging.
• Personalized or custom-made products.
• Sale/clearance items (unless defective).

4. Return Shipping Instructions

Customers are responsible for:

• Securely packaging the return to prevent damage.
• Covering return shipping costs (we recommend using a trackable service).
• Providing proof of return (e.g., tracking number) to info@encoredresses.com.

Bluesea Limited Company is not liable for lost or misdelivered return packages.

Step-by-Step Refund Process

1. Request a Return: Email info@encoredresses.com within 14 days of delivery with:

• Order number.
• Item(s) to return and reason.
• Preferred resolution (refund/exchange).

1. Await Approval: Our team will review your request and email return instructions within 2 business days.
2. Ship the Item: Send the package to the provided address. Keep the tracking number!
3. Inspection & Refund:

• Once received, we’ll inspect the item(s) and notify you of approval.
• Refunds will be issued to the original payment method within 14–30 business days.

Exchanges

Exchanges are subject to item availability. If the desired item is out of stock, we’ll issue a refund instead.

Damaged or Defective Items

If your order arrives damaged or defective, contact us within 48 hours at info@encoredresses.com with photos/video evidence. We’ll arrange a replacement or refund at no extra cost.

Contact Us

For questions about shipping or returns, email info@encoredresses.com. Include your order number for faster assistance.

Bluesea Limited Company reserves the right to modify this policy.