Welcome to encoredresses.com (the “Website”), an e-commerce platform specializing in women’s clothing. These Terms of Service (“Terms”) govern your access to and use of the Website, including any purchases made through it. By accessing or using the Website, you agree to comply with and be bound by these Terms. If you do not agree, please refrain from using the Website.

1. General Information

The Website is operated by Hongkong Royal Family Co., Limited (“we,” “us,” or “our”). For any inquiries, you may contact us at info@encoredresses.com.

2. Eligibility

To use the Website, you must be at least 18 years old or the legal age of majority in your jurisdiction. By placing an order, you confirm that you meet these requirements.

3. Account Registration

Some features may require account creation. You agree to provide accurate and complete information and to update it as necessary. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

4. Product Information & Pricing

We strive for accuracy in product descriptions, images, and pricing. However, errors may occur. We reserve the right to correct any inaccuracies and to modify prices without prior notice. All prices are in and exclude applicable taxes and shipping fees.

5. Orders & Payment

• Order Acceptance: Your order constitutes an offer to purchase. We reserve the right to accept or reject orders for any reason, including stock unavailability or pricing errors.
• Payment Methods: We accept. You authorize us to charge the total amount, including taxes and shipping, to your selected payment method.
• Order Cancellation: Orders may be canceled before shipment. Once shipped, standard return policies apply.

6. Shipping & Delivery

• Shipping times are estimates and not guaranteed.
• Risk of loss or damage transfers to you upon delivery.
• International orders may be subject to customs fees, which are the buyer’s responsibility.

7. Returns & Refunds

Please review our Return Policy (linked separately) for details on eligibility, timelines, and procedures. Refunds will be issued to the original payment method, excluding shipping costs unless the return is due to our error.

8. Intellectual Property

All content on the Website (e.g., logos, text, images) is owned by Hongkong Royal Family Co., Limited or its licensors and is protected by copyright and trademark laws. Unauthorized use is prohibited.

9. User Conduct

You agree not to:

• Use the Website for unlawful purposes.
• Misrepresent your identity or interfere with the Website’s functionality.
• Upload harmful code or engage in data scraping.

10. Limitation of Liability

To the fullest extent permitted by law, Hongkong Royal Family Co., Limited shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Website or products purchased.

11. Indemnification

You agree to indemnify Hongkong Royal Family Co., Limited against any claims resulting from your breach of these Terms or misuse of the Website.

12. Privacy

Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use, and protect your data.

13. Modifications

We may update these Terms at any time. Continued use after changes constitutes acceptance.

14. Governing Law

These Terms are governed by the laws of without regard to conflict-of-law principles.

15. Dispute Resolution

Any disputes shall be resolved through arbitration in waiving the right to a jury trial or class action.

16. Contact Us

For questions, contact info@encoredresses.com.

By using encoredresses.com, you acknowledge reading and agreeing to these Terms. Thank you for shopping with Hongkong Royal Family Co., Limited.